If you already had an account with the previous Medicine Shoppe mobile app, you can access your account by following these steps: 

• Download the new “Your Health at The Medicine Shoppe” app. 

• Create an account with the same email as your previous account. 

• Choose a new password & verify your identity.  
• If you do not see your pharmacy record, click on the “Request linkage” button to send the connection request to your pharmacy. 

• This error is displayed if your email is already associated with an account. While on the app home screen, click on “I already have an account”. 

• Try to login using your password, or reset your password by clicking “I forgot my password” and following the instructions provided. 

• Reset your password by clicking “I forgot my password” and following the instructions. 

• You can reach our Customer Support by emailing support@healthera.ca for assistance with this issue. 

Yes. Because this application handles your Personal Health Information (PHI), we require this step to authorize your access and keep your data safe.

Please reach out to support@healthera.ca to report any issues with Multi-Factor Authentication.